Vernac reports are digital products generated and delivered to you electronically the moment your purchase completes. This policy explains plainly when refunds are and are not issued.
The short version: If a technical failure prevents your report from being generated or delivered, you get a full refund. If your report successfully generated and was delivered to you, no refund is issued — the digital product has been provided.
Refund requests must be submitted within 14 days of your purchase. Requests made after this window cannot be processed.
Refunds are issued in the following circumstances only:
Technical failure during generation. The report failed to generate due to a verifiable error in our system or that of our AI processing subprocessor.
Delivery failure. The report was generated but, due to a technical issue on our side, was never delivered or made accessible to you.
Duplicate or accidental charge. You were charged more than once for the same order, or a charge was processed in error.
In any of the above cases we will issue a full refund of the affected charge, processed via Paddle.
If your report successfully generated and was delivered, no refund is issued. Reports are bespoke digital products created on demand using significant compute resources. Once a report is in your possession, the digital good has been provided in full and the sale is final.
Refunds are specifically not available for:
Dissatisfaction with the conclusions, recommendations, depth, or tone of a delivered report.
Disagreement with the report's findings or analysis.
The quality, completeness, or format of the data you uploaded.
Change of mind after the report has been delivered.
Failure to read or use a delivered report.
Buyer's remorse, accidental purchase by the user, or unauthorized use of the buyer's payment method by a third party with their permission.
This policy reflects the nature of bespoke, on-demand digital products and the consumer rules that apply to digital content supplied and used immediately upon purchase.
All refund requests are handled by Paddle.com Market Limited ("Paddle"), the Merchant of Record for every Vernac order. To request a refund:
Visit paddle.net and look up your transaction using the email address you used at checkout, or use the link in your Paddle receipt.
Alternatively, email us at support@vernac.io with your order receipt and a brief description of the issue, and we will coordinate with Paddle on your behalf.
Eligible refunds are typically processed within 5–10 business days and returned to your original payment method.
Because Paddle is the Merchant of Record for all Vernac transactions, Paddle handles all payment disputes, chargebacks, and communications with card networks and banks. If you believe a charge is incorrect, please contact us or Paddle directly before initiating a chargeback so we can resolve the issue quickly.
Nothing in this policy limits any statutory consumer rights available to you under the law of your country of residence. Where local law grants you a non-waivable right to a refund beyond what is described above, that right applies.
Email support@vernac.io or contact Paddle via the receipt link from your purchase. We respond to all refund inquiries within 48 hours.